Contact

To write to us there is a single address: connect@tours.naples.it. We read everything and reply within two working days, in Italian or in English.

What we can do

• Corrections: a price that has changed, an out-of-date timetable, a suspended route, a link that does not work. Tell us the page and, if you can, the official source: we fix it quickly.
• Partnerships: platforms, organisations and operators wishing to propose an editorial or affiliate collaboration. We do not sell placements or paid listings.
• Press: information about the project, data on the prices of day trips from Naples, use of our comparisons in articles. The photos on the site belong to third parties under Creative Commons licences: the credits are on the photo credits page.
• Content reports: a tour described inaccurately, a site that has changed its access rules, a photo wrongly attributed.

What we cannot do

We do not sell tickets and we do not manage bookings. If you bought a tour or an entry ticket through one of our links, your contract is with the platform (GetYourGuide, Tiqets or Headout) or with the operator of the site: changes, cancellations, refunds and vouchers that never arrived are resolved through their customer service, from the app or the confirmation email. We cannot intervene in a booking, not even to check its status.

Nor are we the Archaeological Park of Pompeii, the Vesuvius Park, a museum or a ferry company: for the day’s timetables, strikes and unscheduled closures consult the official website listed in the sources of each page, or the transport page for trains and ferries.

Before you write

Many questions are already answered on the site: who sells what in Naples is on the operators page, official prices versus partner prices on the tickets page. Who we are and how we work is explained on the about page.